When the airport experiences an issue that either limits operations or makes it unsafe to operate (e.g. The suspension includes flights to the U.S. Children 2 to 10 years of age are required to wear a suitable non-medical face mask. Avoid clicking on any attachments to these emails as they may contain viruses or spyware. 58 12. Alaska Airlines: The company has ordered 32 of the 737 Max 9, and they are scheduled to begin service on the mainland with those mid-year at this point. These types of scams are rapidly increasing. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly. To minimize any inconvenience, we will do our best to keep you informed, and get you on your way as quickly and safely as possible. If your flight departs within 24 hours you can contact your third party agent or contact WestJet directly. Due to the unknown end date of the grounding, if your itinerary is affected, you will receive an email from WestJet, or your travel agent will be advised. Your ... We're excited to announce we've partnered with the State of Hawaii to offer a pre-flight COVID-19 testing program for guests travelling to the Hawaiian Islands. If you’re eligible to travel, you must have a quarantine plan that shows how you will quarantine for 14 days when you arrive in Canada, including how you’ll: Refer to the Government of Canada website for additional information on eligibly for travel to Canada and the quarantine requirements. If issues occur on a non-WestJet operated flight, for example, relating to denied boarding, flight delays or cancellations, lost or damaged baggage, the airline that operated the affected flight will be best equipped to deal with your concerns. In compliance with Transport Canada regulations, to help prevent the spread of Coronavirus (COVID-19), we require all guests to respond to a heath questionnaire at the time of boarding. To request cancellation of a WestJet Vacations package, please contact us directly. Guests younger than 15 years are exempt from the COVID 19 PCR test requirements. According to the WHO, short-term exposure when spraying this insecticide has not been found to cause any adverse health effects. Hotel costs: in situations where WestJet was unable to secure a hotel room, or you did not accept the hotel re-accommodation option WestJet has offered (and you book your own hotel), WestJet will reimburse you up to $150.00 CAD ($200.00 CAD for non-Canadian destinations) per night/per reservation. Guests originating travel from a high-risk country for COVID 19, e.g. When the aircraft requires de-icing prior to operating the flight. If it is less than 72 hours to your scheduled departure and you do not have a valid test, please call our contact centre to discuss your options. If you would like to enjoy a drink on board, our aircraft are licensed to serve alcohol. As a result, a larger or smaller aircraft may be used for your flight. If your WestJet flight is delayed for 3 hours or more, or cancelled due to reasons within our control but required for safety, we will: For flights departing on or after December 15, 2019: If you are informed of a delay less than 12 hours before the departure time indicated on your original ticket and you have waited 2 hours after the departure time that is indicated on your original ticket, WestJet will provide you with food and drink in reasonable quantities and access to a means of communication, when feasible. gas masks and painter’s masks), anything exclusively made of materials that can easily fall apart (e.g. This is a preventative measure against the importation of foreign insects that may carry disease or damage crops. WestJet would kindly like to remind you that crossing international borders with cannabis remains illegal and guests are responsible for ensuring they follow all laws and regulations as it pertains to cannabis. The operating crew is delayed arriving on another aircraft into the departure airport. Some or all of these benefits may not be provided if providing them would further delay your travel. Several months after cancellations kicked off WestJet has adjusted their refund policy and is now offering refunds to customers whose ticket originates or ends in the U.K. or U.S.. Airlines in Canada have for a long time refused to reimburse customers who had their flights cancelled as the Canadian government wouldn’t force them to do so but foreign authorities weren’t so easy to sway. For those not eligible, additional coverage will be required. Guests denied boarding for repatriation flights will not be re-accommodated. Passengers may be subject to quarantine for 14 days. See the reasons why flights may be delayed or cancelled. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months. Do not bring pork products to Canada. The holder of a valid work permit or study permit and your reason for travel is deemed non-discretionary. Up to four (4) schedule change emails will be sent starting 90 days prior to departure, Phone call if there is no guest action resulting from emails, or if the schedule change requires alternate planning directly with the guest (including WestJet Vacations or Group Bookings). These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. When scheduled maintenance on the aircraft requires additional time to complete which causes the flight to be delayed and/or cancelled. As a point of clarification, the only planned Max flights to Hawaii we are aware of are to be on Southwest Hawaii Max 8. tissue, paper towel). WestJet and WestJet Encore by policy do not overbook flights, a common practice in the airline industry. Hotels in the affected areas use different methods for removal of sargassum that may wash up on the beach. The United Kingdom is taking steps to help stop the spread of COVID-19.​. Find what you can expect for all situations below. Flight is departing no more than one hour later than the original flight. To request cancellation of a WestJet Vacations package, please contact us directly. When staffing issues, new government policies, or additional screening requirements delay the processing of guests. As a Canadian registered air carrier, WestJet is required by several countries to spray insecticide in the flight deck and guest cabin prior to traveling to those countries. Canada, United States and United Kingdom, are required to: Children under 5 who are accompanied by a legal guardian do not require a COVID 19 PCR test. As of January 26, 2021, the United States Centre for Disease Control (CDC) requires all guests entering the United States from international origins, two years of age and over, to present a negative COVID-19 test result (nucleic acid amplification test (NAT) or a viral antigen test), or documentation of recovery before boarding. Your WestJet flight can be delayed or cancelled for reasons within our control. After you enter Canada, you must use ArriveCAN, within 48 hours, to: Guest’s travelling to Canada are subject to federal, provincial or territorial measures to prevent the spread of COVID-19. 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